Terms of Service & Privacy Policy
Terms of Service
1. The service
TrueCalibr is a cloud-hosted calibration management service for manufacturing companies. It lets your organisation maintain an instrument registry, upload calibration certificates issued by accredited laboratories, extract and store the key data from those certificates, track calibration due dates, and receive reminder notifications — with a complete audit trail suitable for IATF 16949 and ISO 9001 audits.
2. Accounts and access
- Accounts are created for your organisation by TrueCalibr, and for individual users by your organisation's own administrator, up to the seat limit agreed for your subscription.
- Sign-in is handled by a managed identity service. TrueCalibr never stores your password itself.
- You are responsible for keeping your credentials confidential and for all activity under your account. Access levels (administrator, QA manager, editor, viewer) are assigned by your organisation's administrator.
3. Your data and ownership
- Your data remains yours. Instrument records, certificates, and configuration you put into TrueCalibr belong to your organisation.
- Each customer's data is kept in a separate, isolated database schema with its own database credentials — one customer's data is never readable from another customer's account by design.
- Your organisation's administrator can export a complete copy of your data at any time (all records, and optionally all certificate PDFs) directly from the application's Settings screen — including while an account is paused.
4. Certificate retention
Calibration certificates exist to prove compliance history, so uploaded certificate files are retained permanently and are never deleted — only archived. This matches the record-keeping expectations of IATF 16949 / ISO 9001 audits. If your organisation leaves TrueCalibr, you receive your full export; retained copies remain subject to this policy's confidentiality terms.
5. Payment
Subscriptions are invoiced manually and settled by bank transfer or other agreed means. TrueCalibr does not collect or store card numbers, bank credentials, or any other payment instrument details inside the service.
6. Acceptable use
- Use the service only for lawful calibration-management purposes.
- Do not attempt to access another organisation's data, probe or overload the service, or reverse-engineer it.
- Upload only documents you have the right to store. Certificate PDFs should be genuine documents issued to your organisation.
7. Account states
If a subscription lapses, an account may be placed in view-only mode (you can still read and export everything, but not add or edit) and subsequently locked. Your data is retained through both states and is not deleted.
8. Service availability
TrueCalibr is currently offered as an early-access service. We work to keep it available and correct, but it is provided "as is", without a formal uptime guarantee at this stage. Scheduled reminder notifications are delivered on a best-effort basis and do not replace your organisation's own quality-system obligations.
9. Liability
To the maximum extent permitted by law, TrueCalibr's total liability arising out of the service is limited to the amount your organisation paid for the service in the twelve months preceding the claim. TrueCalibr is not liable for indirect or consequential losses, or for decisions made on the basis of data your organisation entered or uploaded.
10. Changes and termination
We may update these terms as the service evolves; material changes will be notified to your organisation's administrator. You may stop using the service at any time; on request we will provide your full data export as described above.
11. Governing law
These terms are governed by the laws of India, with courts at Mumbai, Maharashtra having jurisdiction.
Privacy Policy
What we collect
- Account details — your name, work email address, and (optionally, for WhatsApp reminders) a phone number, entered by your organisation's administrator.
- Calibration records — instrument registry data, uploaded certificate PDFs, and the structured data extracted from them.
- Audit logs — every create, edit, and delete inside the service is logged with who did it and when. This is a core compliance feature of the product, not optional telemetry.
- Demo requests — if you submit the "Request a demo" form, we keep the contact details you provide to respond to you.
We do not run advertising or third-party analytics trackers, and we do not sell or share your data for marketing.
Where your data lives
- All service data is stored in Amazon Web Services (AWS), Asia Pacific (Mumbai) region — your data stays in India.
- Data is encrypted in transit (HTTPS/TLS) and at rest.
- Each customer's records live in an isolated database schema with separate database credentials, so tenant separation is enforced by the database itself, not just the application.
Service providers (subprocessors)
TrueCalibr runs on AWS infrastructure: hosting and storage, Amazon Cognito for sign-in, and AWS document-processing services (including Amazon Bedrock) to read the key fields out of uploaded certificate PDFs so you don't have to type them. Certificate content is processed for that extraction and is not used for any other purpose. Reminder notifications are delivered through email and WhatsApp messaging providers using the recipient addresses your administrator configures.
Cookies and local storage
The application stores only what sign-in requires (session tokens and your selected company) in your browser's local storage. There are no advertising or cross-site tracking cookies.
Retention
- Certificate files: retained permanently (see Terms §4 — compliance record-keeping).
- Account and registry data: retained while your organisation's account exists, including paused states.
- Audit logs: retained as part of the permanent compliance record.
Your rights
You can view most data about your organisation directly in the application, and administrators can export all of it at any time. For corrections, questions, or data requests (including under India's Digital Personal Data Protection Act), contact us at the address below and we will respond within a reasonable time.
Contact
TrueCalibr · Mumbai, Maharashtra, India
Email: hello@truecalibr.in